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Cisco ICM integration with CC7

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callcentergeek

callcentergeek

IS-IT--Management
Oct 5, 2006
8
US
Greetings.. We're having a minor interoperability issue with integration between CC7 and Cisco ICM. We're unable to see unique call details for qued calls in ICM.. we can see summary info, but no details.. any direction and/or suggestions would be greatly appreciated.
 
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