Cisco ICM and 3rd Party Chat/email

[JB69]

All,

My company is thinking of implementing a Cisco ICM solution for our two call centers. We already have a home grown chat and email product that meets our needs.

can i blend in our chat and email product into the ICM scripts for multi channel routing without having to buy cisco's chat or email??

If so, do i still need cisco collaboration server?? media server??

My sales rep says its not a good idea...but im not sure he is completely impartial.

Thanks for any help in advance,

JB

 

[megaco]

That would depend on various factors - does your application run from a browser or from its own proprietary window?

I work for myself - my website is

http://www.call.uk.net

 

[JB69]

thanks megaco....

our apps are all browser (ie6) based.

 

[adminto]

Not sure about the web collab server but the email manager has a published API that allows you to create your own web frontend.