Cisco Help

[testLED]

Hi Guys and girls

I am after some help. I am very new to Call manager after working on Avaya kit for 11 years. However on the avaya kit you can set up a trace on the system and say dial an incoming number. The trace is real time and you see the call enter the system and go through all the internal routing as it reaches it destination or even if it fails at some point along the way and reason for failure.

This is a really goot tool for troubleshooting I found and wondered if a similar thing existed in the Cisco world.

If anyone knows I would find it extreamly useful.

Many Thanks

 

[pndscm]

This depends on your Gateway. If you have a PRI, you can get into the router that the PRI connects to, get into privilege mode (router# prompt) and enter the command "debug isdn q931" This will show you real-time the incoming and outgoing calls.
If it is an FXO type gateway, you can enter "debug voip ccapi inout" and see kind of the same thing.

From the CallManager side, you can turn on traces inside the Serviceability pages but it depends on what version CallManager you have as to how you access the traces. CCM 4.2 and below they show up under Program Files> Cisco> Trace> CCM (as I remember) and in CCM 5.0 and above, you access them through the Real Time Monitoring Tools but neither is Real Time. You have to make the call and then look at the Trace file. Sometimes it takes up to 2 minutes for them to be there.

If you have CDR Analysis and Reporting turned on, you can view the calls there based on the Extension called or calling numbers.

 

[Riktov]

For CCM 3.X and 4.X
Go to the serviceability page.
Then Trace -> Trace Configuration
Select the server the IP Phones are register to.
Select CCM service
Now this is very important
Check if the Traces On checkbox is check.
If yes, uncheck it and delete the previous traces if you don't need them any more. They are located at C:\ProgramFiles\Cisco\Traces\CCM, or you can check out the path at the bottom of the configuration page.

Now after you have deleted the files go back to the page, and set the trace level on "Detail" enable the traces again and make the calls

If the checkbox wasn't check just do the previous step.

For CUCM 5.X & 6.X

Is almost the same, but this time we don't have direct access to folder, and we don't need to delete any file, we are going to download the traces using RTMT.

After you have started it, go to Tools -> Traces -> Trace & Log central
double click on collect files.
Select the server or servers according to the service trace you want in this case Cisco CallManager.
Select a time frame, folder and zip files this is very important. Now before you click finish:
If you selected absolute range there is no prob, go ahead and click finish. If you select realtive range make the call and then click finish.
Hope this helps


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