Cisco Desktop TAI server (Services)

[JacobNunley]

IS this a service I can restart anytime, or should I wait until after hours?



2nd part

We have a helpdesk that takes calls from Cisco Agent Desk, while some of our 2nd level Techs log on useing Cisco IP Phone Agent, a few weeks ago they no longer could log in getting the following error.

Invalid Entry(s) Re-enter

After I googled this I came up with

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080201e61.shtml

Says that it’s a License issue however we have not added or changed anything with Licenses. Any ideas?


Thank you
Jacob

 

[whykap]

What version of IPPC are you running?

 

[JacobNunley]

I think 4.5.7.4

CAD/CSD Product Suite Verson 4.5.2.4

JTAPI: Cisco JTAPI Version 2.1 (3.14)

not sure if this is what you want or not

 

[TelcoTech]

You might have already figured this out, but you should restart the TAI service after hours since it will log out all agents when reset. I have seen this issue twice and both times it was when I added an additional license file and it only affected phone agents not CAD users. So a workaround is to have them use CAD until you reset the service.