Cisco CUE Audio

[tharder]

I'm trying to set up a person to record audio prompts for our CME/CUE systems with the built in Sound recorder in Windows(START> All Programs> Accessories> Entertainment> Sound Recorder in XP).
According to Cisco this WAV file must be in CCITT u-Law 8k,8bit,mono format which is selectable in Sound Recorder by going to File> Properties and clicking[Convert Now] in the Format conversion box, and picking format,attributes.
On my machine I have a pulldown in that dialog box for "Cisco CUE Audio" and "Cisco" along with other formats. Since I have IP Communicator on my machine I'm assuming that installed those. The other person does not have these and the files she is recording using the CCITT u-Law 8k,8bit,mono format sound noisy or scratchy for lack of a better term.

Does anyone know how I can install these audio formats without having to give her a copy of IP Communicator? Are these codec's available elsewhere?

 

[SStieferman]

Interesting...

Here's the registry entry, you should be able to export your machine and import the *.reg file on the users machine. As long as your exporting "Cisco CUE Audio" as a unique entry on the clients machine you will not overwrite anything.

HKEY_CURRENT_USER\Software\Microsoft\Multimedia\Audio\WaveFormats

BTW, for small jobs I've used voicemail and Unified messaging to deliver wav files directly to email. If you are satisfied with "handset" based recordings this might work out. Users simply leave a "message" with the greeting they would like to have modified. I usually request they leave 4 or 5 and then forward the wav files back for approval.

BTW - Does anyone know of any "web" based audio recording tools that would allow for a record, playback and submit type functions? As long as a MIC is local to the machine the recording could be completed anywhere and stored on the web server.

 

[jpm121]

Recording these files in Sound Recorder and then converting to ulaw 8k 8-bit codec makes the greetings terribly scratchy and tinny sounding, even if your .WAV file is clean before the conversion.

Why not let them dial into the prompt management system in CUE, record the prompts in CUE, download to PC, rename the files to match what you need in your scripts, upload to CUE, and be done with it. (You'll want to rename because CUE gives them huge file names with the date and time included).

The sound quality of a 7940/60 phone is way better than you're likely to get with a microphone hooked to a PC.