cisco client causes reboot

[g8orade]

I have a new Intel D925XECV2 system that is loaded with Windows XP SP2. Cisco client 3.5 is loaded. Whenever I start the Cisco client and choose to connect to remote site the system reboots. Was wondering if anyone else was experiencing this. Right now I am leaning toward a bad memory stick in the machine, but havent had time to really work with it. Any other ideas appreciated.

g8orade

 

[LloydSev]

Do you have any other VPN Clients running on the machine? Earlier Cisco clients, such as 3.5, had problems coinciding with Nortel clients.

Computer/Network Technician
CCNA

 

[JOAMON]

Try uninstalling 3.5 and reloading with the newest VPN client software.

 

[LloydSev]

That's not always a good thing to do JOAMON, as certain PIX setups will work with legacy cisco clients, but not newer versions.

I have personally seen this in the healthcare industry, because most larger companies and hospitals do not like changing what is working.

Computer/Network Technician
CCNA

 

[JOAMON]

What about trying un-install and re-install of current version. Sounds like something wrong with program or maybe machine not setup with local admin priv.

 

[LloydSev]

I would agree, that uninstall and reinstall would be a logical step to try.. of course, if you are running this version 3.5 with Nortel VPN Client also installed, it wouldn't fix it.

Computer/Network Technician
CCNA

 

[g8orade]

I did the install reinstall, didnt work. I did manage to findout that windows xp service pack 2 borrows a .sys file from zonealarm and the sys file was what was triggering the reboot. I renamed the .sys file and can use the client, but havent had a chance yet to see what impact renaming the file has on the sp2 firewall. Thanks all for the comments..
G8orade