Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Cisco CallManager 5 and CME (with B-ACD) Together?

Status
Not open for further replies.
ciscofreak1241

ciscofreak1241

MIS
Oct 12, 2004
117
US
I am wondering if this would work.

Today we have our Cisco IP Phones registered with Cisco CallManager 5. Our voice gateway router is a Cisco 2811 series.

I know that CallManager Express (CME) has Basic Call Center support (B-ACD). Referenced below:

Could I use CME/B-ACD for our Call-Center with IP Phones registered to our CallManager 5 server. I would build a SIP trunk between CME and CallManager for call routing. I understand it's probably not the best, but would this solution work?

Thanks

cf
 
Status
Not open for further replies.

Similar threads

mikedphones
  • Locked
  • Question
MASS - Looking for a Cisco Call Manager support tech to move and reconfigure
Replies
0
Views
235
mikedphones
mikedphones
Gnjiro
  • Locked
  • Question
Cisco Ip Phone 7841, 7821 Delay when making call both inbound and outbound in sip protocol
Replies
3
Views
280
thepfy
thepfy
wolf8963
  • Question
Grandstream HT841 with call manager
Replies
3
Views
196
wolf8963
wolf8963
Russell35674
  • Locked
  • Question
Cisco VG310/320 migrate from SCCP to MGCP
Replies
1
Views
239
whykap
whykap
DTGMI
  • Locked
  • Question
Cisco ATA-191-K9 vs 3PW Mod
Replies
1
Views
279
gnrslash4life
gnrslash4life

Part and Inventory Search

Sponsor

Back
Top