thread851-1637620 - old thread.
I am an Avaya IP Office tech not a Cisco tech. I have a customer with an Avaya IP Office and when they are put on hold by a specific customer with a Cisco Call Manager they get the hold music on the IP Office. When the Cisco presses "hold" there are codes sent from the Cisco to the Avaya IP Office that activates "hold" on the Avaya System. Both locations have SIP trunks with CenturyLink. I have tried different settings in the Avaya system with no help. I am trying to find some info to send to the Cisco systems tech.
Below is information from CenturyLink on what is being sent to the IP Office on the SIP circuit.
CenturyLink Repair Ticket# 20978154 - Update
The terminating side is sending an Inactive audio in the SDP messaging when they put the call on hold which we pass on to the customer. Rather than just acknowledging the Inactive the customers PBX (phone system) is sending a back a message with “Send only” in the SDP.
The “Send only” SDP message from the PBX is what is turning on the hold music. Every message from that point forward from the PBX has a “send only” audio in it- as a result the music on hold never shuts off.
The PBX needs to “not” send the “Send only” in the SDP messaging. Let me know if the customers vendor has any questions.
Thank you,
CenturyLink VoIP Services
If your not going to it right don't bother doing it at all!
I am an Avaya IP Office tech not a Cisco tech. I have a customer with an Avaya IP Office and when they are put on hold by a specific customer with a Cisco Call Manager they get the hold music on the IP Office. When the Cisco presses "hold" there are codes sent from the Cisco to the Avaya IP Office that activates "hold" on the Avaya System. Both locations have SIP trunks with CenturyLink. I have tried different settings in the Avaya system with no help. I am trying to find some info to send to the Cisco systems tech.
Below is information from CenturyLink on what is being sent to the IP Office on the SIP circuit.
CenturyLink Repair Ticket# 20978154 - Update
The terminating side is sending an Inactive audio in the SDP messaging when they put the call on hold which we pass on to the customer. Rather than just acknowledging the Inactive the customers PBX (phone system) is sending a back a message with “Send only” in the SDP.
The “Send only” SDP message from the PBX is what is turning on the hold music. Every message from that point forward from the PBX has a “send only” audio in it- as a result the music on hold never shuts off.
The PBX needs to “not” send the “Send only” in the SDP messaging. Let me know if the customers vendor has any questions.
Thank you,
CenturyLink VoIP Services
If your not going to it right don't bother doing it at all!