Cisco Call Manager Help Needed

[Sccoppa]

Hi,
An newly acquired office had purchased only a Cisco Call Manager 7816 unit. Could someone explain to me what this unit is capable of. I am trying to determine if we should just sell the device and move in another direction, or purchase other Cisco components to make the system live.
Ultimately, we need this office to have voice mail, IVR and ACD capabilities. Can someone advise me on what we are looking at.
Thanks

 

[whykap]

The 7816 is only sold for business edition version of cisco unified communications which includes callmanager, unity connection and presence up to 500 users.
ACD is additional hardware and software.
I can't imagine that someone purchased the server but not the software and licensing.
You should find the PO that was issued to CISCO and see what was really purchased as well as contact your cisco VAR to evaluate your needs vs your existing hardware/software.

 

[robertjo24]

Also,

There is a Cisco Call Manager forum under the Wiring Closet section.