Cisco Call Attendant

[JasonU]

Hello Everyone

One one of the sites that I work on, the Cisco call attendant does not up user names, when new users are added. The users exist on the Corporate Directory, yet not on the call attendant. Any any any ideas that I could try to resolve. Thanks.

Regards

 

[AdmanOK]

Is the attendant ever closing the software and reopening it? It does not download an updated directory until it is restarted. The directory is actually located in a file on the CallManager server called AutoGenerated.txt under the C:\Program Files\Cisco\CallManagerAttendant\userlists directory. Check to make sure that this file is up to date on the server that the attendant console is connected to, if not then it may be a replication issue between publisher and subscriber.

-Adam

 

[pndscm]

Also realize that the synchronization between Attendant Console and CallManager happens every 3 hours by default. It is set up under TCD service parameters page.