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Cisco Agent Desktop still thinks its on a call after disconnect.

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gnrslash4life

gnrslash4life

MIS
Dec 7, 2006
696
US
I am having an issue with a few of my agents. Sometimes, when they hang up a call, CAD thinks they are still on the call. It will show them as Talking, but every button in the software is grayed out. Their only choice is to close the program and re-open it. Has anyone seen this before?
 
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