Hey all,
I am trying to figure out how to add a 5 second automatic not ready timer after Inbound ACD calls into an IPCC 7.0 environment. We are using the Cisco CTI Agent Toolkit Desktop. Currently I have agents setup to automatically go into wrap-up, but they forget to go ready again and its causing issues. Without the Auto-Wrapup envoked they get back to back calls. They really need those few seconds inbetween calls to finish up the files they are working on. Anyone know how to do this?
Thanks!
Fred
I am trying to figure out how to add a 5 second automatic not ready timer after Inbound ACD calls into an IPCC 7.0 environment. We are using the Cisco CTI Agent Toolkit Desktop. Currently I have agents setup to automatically go into wrap-up, but they forget to go ready again and its causing issues. Without the Auto-Wrapup envoked they get back to back calls. They really need those few seconds inbetween calls to finish up the files they are working on. Anyone know how to do this?
Thanks!
Fred
