Cisco Active Load ID higher

[GuestAdmin]

Hello,

Why would the active Load ID on my cisco phones would be higher than the default Load ID configured on the system?

Active Load ID is SCCP42.9-3-1SR1-1S whereas default is 42.9-1.

and how can I put the phones on the same load as the default?

Thank you

 

[gnrslash4life]

You can either change the default load in the Device Defaults assuming that the firmware is already on the server. Or you will have to upload the firmware to the server, and it will become the default load then.

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[GuestAdmin]

How do I check my Server to see if the firmware SCCP42.9-3-1SR1-1S is already on the Server?

Also, can i change the device defaults without causing any issues to already registered phones?

Or, is there a way to change the firmware for one phone from SCCP42.9-3-1SR1-1S to 42.9-1? and how?

Thank you

 

[gnrslash4life]

I believe you should be able to see it on the OS Admin page.

You can change phones to use a certain firmware by going to that particular phone page and entering in the load info. I forget the exact field name but its obvious. And it wont affect the phone until you reset it. It wont affect other phones at all that way.

Personally I like keeping the phones on the same firmware across the board. This way in case you run into an issue (like i just did actually) you can change it without worrying about what phone is on what firmware.

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[GuestAdmin]

I checked the phone's setting and found the field you are referring to, it's called load name and at the moment it is blank. How do i find the loadname for this firmware, SCCP42.9-1-1SR1-1S? or do I enter this in that field?

Also, I logged onto OS Admin page and the only place where i could see the files was under TFTP Page, though I wasn't able to locate any firmware for 7962 model phones.

What if, I change the device defaults to SCCP42.9-3-1SR1-1S, will it have affect on already registered phones?

 

[gnrslash4life]

The load names are what is showing under the device defaults page. So each model phone will be different. Just copy and paste it for each phone if you want to keep the phone at that particular load but upload a different one to the server.

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[GuestAdmin]

Did you mean the firmware currently on the Server is already SCCP42.9-3-1SR1-1, as all the phones are registered with it.

However, the device default is set to SCCP42.9-1-1SR1-1S, this is what I should copy to Phone load under the actual phone configuration to bring it to the same load level? I assume the phone will have to be rebooted afterwards to bring it to this load?

Will there be any risk to the phones, in attempting to downgrade the loadware from 42.9-3 to 42.9-1?

PS: I used to thought, the device default is the actual load the Cisco system will allow, so if we plug the phone and it has a higher load than device default, it will attempt to downgrade automatically to the same level. Similarly, if the phone which has a lower load ID and when we attempt to plug it to this system with a higher load, it will attempt to upgrade it upon registering.

Thank you

 

[GuestAdmin]

Furthermore on this, I managed to connect to UCM through CLI and listed all the files using the command

list files tftp / page
and cannot find SCCP42.9-3-1SR1S anywhere, it seems those phones plugged in have the firmware factory installed on them.

The other option, I wanted to try was to change the device default to SCCP42.9-3-1SR1S, but I guess i would have to apply the firmware on the Server prior to it, is it correct?

Thank you

 

[gnrslash4life]

What exactly are you trying to do?

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[GuestAdmin]

The problem basically is on our system, when we run the report there are few phones appearing with mismatched load, all the phones are on this load SCCP42.9-3-1SR1-1, whereas the default load is SCCP42.9-1-1SR1-1.

However, from the CLI I have found there is no SCCP42.9-3-1SR1-1 on the Server.

My question, is how do I run the report and do not get any mismatched load?

Do I need to upload this SCCP42.9-3-1SR1-1 load on the Server?
If so, how come the phones have this load SCCP42.9-3-1SR1-1 already?
Also, when I am rebooting the phones, why the phones are not attempting to get the load SCCP42.9-1-1SR1-1, which is set as default load.

Thank you

 

[gnrslash4life]

For the phones on 9-1-1, to get them to 9-3-1, you will need to upload the firmware and restart tftp. Then reset the phones in question.

The phones that are on 9-3-1 could have been purchased that way. Or at one time were upgraded to 9-3-1.

The phones not downgrading could be a couple of things. TFTP may not be running. The phones in that dhcp scope could be using a different tftp server. The firmware might be on the tftp server they are looking at.


All in all. I wouldnt exactly worry about phones being on a slightly different firmware if they are working properly.

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[whykap]

Phones will not downgrade unless you force them. You probably bought them with the higher fw load as gnrslash4life already said.
So you will either need to force a downgrade(I can't imagine why you would that unless you have an issue), or upload the newer version to the TFTP server from cco and upgrade all the phones.

 

[GuestAdmin]

Thank you all for your reply.

Can I then please confirm one question, that means if I add any new phones on the network which came with the factory default firmware they will still retain their firmware no matter, what it is?

 

[gnrslash4life]

whykap, I have had phones downgrade all the time. Not wireless but wired sure. I know Cisco started putting in the same flag they have in the wireless firmware but am not sure on details.

GuestAdmin, if the phone you get is running an older firmware than what you are running on CM, it will upgrade. Unless its so old that it cant. For example if you are on 8.2.x firmware, you cant go to 9.x. Need to jump to at least 8.4.x first.

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[GuestAdmin]

Thank you all for your help