Cisco 7962 - Nortel 1140e headset sharing

[pruden]

I have a Nortel 1140e with a GN Netcom headset that works fine. I need to be able to move that to a Cisco 7962 as we upgrade. During testing we discovered that the GN Netcom did not work on the Cisco. Is there a different cord that we need or can we change the end to a different pin out? Is it possible that we have missed a setting on the Cisco phone to enable the headset port on the back?

 

[whykap]

The netcom has settings on it, try changing those or have you tried that already?
It is not a pinout issue.

 

[Iwontremember]

try setting the switch to "B" on the headset.

Hope this helps.

 

[pruden]

Thanks. My headset does not have any setting on it so I'll have to get something new I guess. When I activate the headset button on the 7962 and make a call the mic works on the headset but I do not get any sound out of the earpiece (which is why I was thinking it was a pinout issue). I'll order something from GN and see what happens.

Thanks for your feedback.