Cisco 7940 IP Phone stuck at "Configuring IP"

[mtarnowski]

I have 2 Cisco 7940 IP phones that are stuck at "Configuring IP". They receive VLAN information, then stay at Configuring IP. I have tried **# to unlock the phone, didn't work. I have tried doing a factory reset, didn't work. A host connected to the phone can receive an ip address. I think the phone still has some network settings on it, but i can't access the settings. Is there any way to get into the settings when the phone is stuck at "Configuring IP"? Any help is greatly appreciated

 

[whykap]

try #**# while the locked portion is higlighted.

 

[Silverblade]

What if you set the switchport dedicated to the voice vlan and then test if a device like a notebook is getting a ip address.
Seem here that the DHCP can't be found in the voice vlan.