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CIS Hold report
- Thread starter UKMitel
- Start date
Run the following report:
Voice Agent and Agent Group Event by Period (hh:mm:ss)
This will detail the following hold information:Average
- hold time (hh:mm:ss)
- Total hold time (hh:mm:ss)
- Total hold count
__________________________
There is no 'I' in 'Team'
__________________________
Voice Agent and Agent Group Event by Period (hh:mm:ss)
This will detail the following hold information:Average
- hold time (hh:mm:ss)
- Total hold time (hh:mm:ss)
- Total hold count
__________________________
There is no 'I' in 'Team'
__________________________
- Status
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