Cinphony ACD Reports

[dnsincomminc]

I have a client running a call center and they frequently transfer calls off site for special promotions.(After they are finished helping their client) They want to be able to print out a report listing the number of times an agent transfers a call off site in any given day, and which agent transfered the call. They are running Cinphony II ver.3.50.0038 on a Nam 4.1 with 5.0 MICS software.

 

[PERRYPJ]

SORRY I PRETTY SURE THE ONLY REPORT I'VE SEEN IS AMOUNT TRANSFERED IT DOES GET INTO WHERE

OLD ROLMEN WORKING ON NORTELS