GrahamBennett
Technical User
My computer has been invaded by this trojan. Can anyone point me in the direction of a solution to this please?
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CiD 3
- Thread starter GrahamBennett
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1
- #2
electronicsfreak
Technical User
First off , what antivirus are you running? What operating system?
There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
- Thread starter
- #3
GrahamBennett
Technical User
Sorry - I realised just after I switched off I hadn't put this info in my post and I've only just switched it back on.
Packard Bell Aloha running XP with SP2 and every update/patch since. AVG 7.5 antivirus, Spybot and Ad-aware - all updated regularly.
Packard Bell Aloha running XP with SP2 and every update/patch since. AVG 7.5 antivirus, Spybot and Ad-aware - all updated regularly.
electronicsfreak
Technical User
Ok, if you dont have avg anti spyware, download it from the link below.
(make sure it says avg anti spyware before you download)
Also, download ccleaner from the link below.
Next download hijackthis from the link below.
Ok first off, install and open ccleaner. Choose run cleaner and hit ok on any warnings. Let it run till it finishes. Once done with that, install and open avg anti spyware. Click scanner, then settings, set default action for detected malware to delete. Run a complete scan with it and delete anything it finds.
Now open hijackthis, choose do a system scan and save a logfile and post the logfile on here. Do not attempt to fix anything on it unless you know what your doing as not everything it shows is bad.
There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
(make sure it says avg anti spyware before you download)
Also, download ccleaner from the link below.
Next download hijackthis from the link below.
Ok first off, install and open ccleaner. Choose run cleaner and hit ok on any warnings. Let it run till it finishes. Once done with that, install and open avg anti spyware. Click scanner, then settings, set default action for detected malware to delete. Run a complete scan with it and delete anything it finds.
Now open hijackthis, choose do a system scan and save a logfile and post the logfile on here. Do not attempt to fix anything on it unless you know what your doing as not everything it shows is bad.
There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
- Thread starter
- #5
GrahamBennett
Technical User
Thanks for your response. I'm already running AVG7.5 as my default a/virus. I'll give the rest a go over the weekend and come back to you afterwards.
electronicsfreak
Technical User
That one I posted is not avg anti virus, it is anti spyware.
There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
- Thread starter
- #7
GrahamBennett
Technical User
Thanks for your help ElectronicsFreak. ccleaner found and deleted upwards of 300Mb of rubbish. AVG A/S found Adware.WindowEnhancer, Hijacker.StartPage.asp and Tracking Cookie Intelli-direct all of which I have deleted.
HijackThis log now follows:
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ntl\ntl Netguard\fws.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\Program Files\Sony\MD Simple Burner\NetMDSB.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Documents and Settings\Graham\Desktop\HijackThis.exe
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: PopKill Class - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\ntl\ntl Netguard\pkR.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: ZKBho Class - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\ntl\ntl Netguard\FBHR.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: NOW!Imaging - {9AA2F14F-E956-44B8-8694-A5B615CDF341} - C:\Program Files\ONSPEED\components\NOWImaging.dll (file missing)
O3 - Toolbar: &Kangaroo - {663C7429-E454-11D3-B9AE-0000B4C32B4D} - C:\IDC\WEBKA.DLL
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SlipStream] "C:\Program Files\ONSPEED\onspeedcore.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [roam slow curb balm] C:\Documents and Settings\All Users\Application Data\Bait cake roam slow\Style debug.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [LOGO COAL] C:\DOCUME~1\Graham\APPLIC~1\UPBODY~1\FIRST STYLE.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: Kangaroo - {06A18DC1-FE86-11d3-B9AF-0000B4C32B4D} - (file missing)
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM32\SHDOCVW.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .mts: C:\Program Files\MetaCreations\MetaStream\npmetastream.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.ntlworld.com/
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {9522589E-57B9-46C5-9A77-1F1C1CCBE550} (F-Secure Online Scanner 2.1 (CD version)) - file://D:\ols\cd-db\fscax.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: Radialpoint Service (FWS) - Radialpoint Inc. - C:\Program Files\ntl\ntl Netguard\fws.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Unknown owner - C:\WINDOWS\system32\drivers\KodakCCS.exe (file missing)
O23 - Service: MD Simple Burner Service (NetMDSB) - Sony Corporation - C:\Program Files\Sony\MD Simple Burner\NetMDSB.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Pacsptisvr.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Sptisrv.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Unknown owner - C:\WINDOWS\SYSTEM32\ZONELABS\vsmon.exe (file missing)
HijackThis log now follows:
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ntl\ntl Netguard\fws.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\Program Files\Sony\MD Simple Burner\NetMDSB.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Documents and Settings\Graham\Desktop\HijackThis.exe
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: PopKill Class - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\ntl\ntl Netguard\pkR.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: ZKBho Class - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\ntl\ntl Netguard\FBHR.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: NOW!Imaging - {9AA2F14F-E956-44B8-8694-A5B615CDF341} - C:\Program Files\ONSPEED\components\NOWImaging.dll (file missing)
O3 - Toolbar: &Kangaroo - {663C7429-E454-11D3-B9AE-0000B4C32B4D} - C:\IDC\WEBKA.DLL
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SlipStream] "C:\Program Files\ONSPEED\onspeedcore.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [roam slow curb balm] C:\Documents and Settings\All Users\Application Data\Bait cake roam slow\Style debug.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [LOGO COAL] C:\DOCUME~1\Graham\APPLIC~1\UPBODY~1\FIRST STYLE.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: Kangaroo - {06A18DC1-FE86-11d3-B9AF-0000B4C32B4D} - (file missing)
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM32\SHDOCVW.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .mts: C:\Program Files\MetaCreations\MetaStream\npmetastream.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.ntlworld.com/
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {9522589E-57B9-46C5-9A77-1F1C1CCBE550} (F-Secure Online Scanner 2.1 (CD version)) - file://D:\ols\cd-db\fscax.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: Radialpoint Service (FWS) - Radialpoint Inc. - C:\Program Files\ntl\ntl Netguard\fws.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Unknown owner - C:\WINDOWS\system32\drivers\KodakCCS.exe (file missing)
O23 - Service: MD Simple Burner Service (NetMDSB) - Sony Corporation - C:\Program Files\Sony\MD Simple Burner\NetMDSB.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Pacsptisvr.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Sptisrv.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Unknown owner - C:\WINDOWS\SYSTEM32\ZONELABS\vsmon.exe (file missing)
electronicsfreak
Technical User
Ok these first 2 ive never seen before nor can I find any information on. If you dont recognize them yourself check them.
O4 - HKLM\..\Run: [roam slow curb balm] C:\Documents and Settings\All Users\Application Data\Bait cake roam slow\Style debug.exe
O4 - HKCU\..\Run: [LOGO COAL] C:\DOCUME~1\Graham\APPLIC~1\UPBODY~1\FIRST STYLE.exe
This one check and click fix checked; and check the other 2 above if you dont recognize them and fix checked (delete) as well.
O9 - Extra button: Kangaroo - {06A18DC1-FE86-11d3-B9AF-0000B4C32B4D} - (file missing)
There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
O4 - HKLM\..\Run: [roam slow curb balm] C:\Documents and Settings\All Users\Application Data\Bait cake roam slow\Style debug.exe
O4 - HKCU\..\Run: [LOGO COAL] C:\DOCUME~1\Graham\APPLIC~1\UPBODY~1\FIRST STYLE.exe
This one check and click fix checked; and check the other 2 above if you dont recognize them and fix checked (delete) as well.
O9 - Extra button: Kangaroo - {06A18DC1-FE86-11d3-B9AF-0000B4C32B4D} - (file missing)
There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
electronicsfreak
Technical User
Run a scan here as well now.
Post back with results.
There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
Post back with results.
There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
- Thread starter
- #10
GrahamBennett
Technical User
Done - new scan log:
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ntl\ntl Netguard\fws.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\Program Files\Sony\MD Simple Burner\NetMDSB.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Graham\Desktop\HijackThis.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: PopKill Class - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\ntl\ntl Netguard\pkR.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: ZKBho Class - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\ntl\ntl Netguard\FBHR.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: NOW!Imaging - {9AA2F14F-E956-44B8-8694-A5B615CDF341} - C:\Program Files\ONSPEED\components\NOWImaging.dll (file missing)
O3 - Toolbar: &Kangaroo - {663C7429-E454-11D3-B9AE-0000B4C32B4D} - C:\IDC\WEBKA.DLL
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SlipStream] "C:\Program Files\ONSPEED\onspeedcore.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM32\SHDOCVW.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .mts: C:\Program Files\MetaCreations\MetaStream\npmetastream.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.ntlworld.com/
O16 - DPF: {9522589E-57B9-46C5-9A77-1F1C1CCBE550} (F-Secure Online Scanner 2.1 (CD version)) - file://D:\ols\cd-db\fscax.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: Radialpoint Service (FWS) - Radialpoint Inc. - C:\Program Files\ntl\ntl Netguard\fws.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Unknown owner - C:\WINDOWS\system32\drivers\KodakCCS.exe (file missing)
O23 - Service: MD Simple Burner Service (NetMDSB) - Sony Corporation - C:\Program Files\Sony\MD Simple Burner\NetMDSB.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Pacsptisvr.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Sptisrv.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Unknown owner - C:\WINDOWS\SYSTEM32\ZONELABS\vsmon.exe (file missing)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ntl\ntl Netguard\fws.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\Program Files\Sony\MD Simple Burner\NetMDSB.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Graham\Desktop\HijackThis.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: PopKill Class - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\ntl\ntl Netguard\pkR.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: ZKBho Class - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\ntl\ntl Netguard\FBHR.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: NOW!Imaging - {9AA2F14F-E956-44B8-8694-A5B615CDF341} - C:\Program Files\ONSPEED\components\NOWImaging.dll (file missing)
O3 - Toolbar: &Kangaroo - {663C7429-E454-11D3-B9AE-0000B4C32B4D} - C:\IDC\WEBKA.DLL
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SlipStream] "C:\Program Files\ONSPEED\onspeedcore.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM32\SHDOCVW.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .mts: C:\Program Files\MetaCreations\MetaStream\npmetastream.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.ntlworld.com/
O16 - DPF: {9522589E-57B9-46C5-9A77-1F1C1CCBE550} (F-Secure Online Scanner 2.1 (CD version)) - file://D:\ols\cd-db\fscax.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: Radialpoint Service (FWS) - Radialpoint Inc. - C:\Program Files\ntl\ntl Netguard\fws.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Unknown owner - C:\WINDOWS\system32\drivers\KodakCCS.exe (file missing)
O23 - Service: MD Simple Burner Service (NetMDSB) - Sony Corporation - C:\Program Files\Sony\MD Simple Burner\NetMDSB.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Pacsptisvr.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Sptisrv.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Unknown owner - C:\WINDOWS\SYSTEM32\ZONELABS\vsmon.exe (file missing)
electronicsfreak
Technical User
Check this and click fix checked.
O3 - Toolbar: &Kangaroo - {663C7429-E454-11D3-B9AE-0000B4C32B4D} - C:\IDC\WEBKA.DLL
Log looks clean, hows the computer acting? What was the result from the housecall scan?
There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
O3 - Toolbar: &Kangaroo - {663C7429-E454-11D3-B9AE-0000B4C32B4D} - C:\IDC\WEBKA.DLL
Log looks clean, hows the computer acting? What was the result from the housecall scan?
There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
- Thread starter
- #12
GrahamBennett
Technical User
Thanks, I'll delete 03 - Toolbar etc later on today/tomorrow when I'm next at home. My PC is working well now thank you. All scans are now showing no malware, viruses, trojans, etc. Please explain "housecall scan".
Graham.
Graham.
electronicsfreak
Technical User
Housecall is an online virus/spyware scanner. Its good for checking behind programs and no program catches everything. So I use it every now and then to check behind things.
Also sounds as if you are clean now. My advice would be now to disable and enable system restore. This will delete the old area that is filled with spyware and stuff and make a fresh backup. To do this, right click on my computer, left click properties. Click the system restore tab, disable it(turn it off), then reenable(turn it on) it and hit apply and ok.
There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
Also sounds as if you are clean now. My advice would be now to disable and enable system restore. This will delete the old area that is filled with spyware and stuff and make a fresh backup. To do this, right click on my computer, left click properties. Click the system restore tab, disable it(turn it off), then reenable(turn it on) it and hit apply and ok.
There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
- Thread starter
- #14
GrahamBennett
Technical User
Done. My PC is now as clean as a whistle and running like a dream. Thank you for your help Electronicsfreak.
electronicsfreak
Technical User
n/p, glad I could help
There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
-
1
- #16
Have a star for your patience, EF.
![[thumbsup2]](/data/assets/smilies/thumbsup2.gif "[thumbsup2] [thumbsup2]")
Welcome aboard Graham!
For your information: there is a little link on the bottom of each post. One says "Thank electronicsfreak for this valuable post!".
With it, we can mark a post as helpful (assigning it a pink star), which is what I just did.
This is not simply for the sake of votes for Tipmaster, rather a flag for other users that there is a solution in this post.
;-)
Cheers,
MiS
[navy]"We had to turn off that service to comply with the CDA Bill."[/navy]
- The Bastard Operator From Hell
Welcome aboard Graham!
For your information: there is a little link on the bottom of each post. One says "Thank electronicsfreak for this valuable post!".
With it, we can mark a post as helpful (assigning it a pink star), which is what I just did.
This is not simply for the sake of votes for Tipmaster, rather a flag for other users that there is a solution in this post.
;-)
Cheers,
MiS
[navy]"We had to turn off that service to comply with the CDA Bill."[/navy]
- The Bastard Operator From Hell
- Thread starter
- #17
GrahamBennett
Technical User
Thanks for explaining how things work on this forum MakeItSo. I hadn't seen the link (eyes are not as good as they used to be. 
electronicsfreak
Technical User
Thanks makeitso, appreciate the star! As for patience, not a problem lol. I love helping people.
Also grahamBennett, feel free to use this site in the future again should you run into any problem as there are forums on here for pretty much anything.
There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
Also grahamBennett, feel free to use this site in the future again should you run into any problem as there are forums on here for pretty much anything.
There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
-
1
- #20
diogenes10
Technical User
The CiD popups come from LOP. These two lines are LOP:
O4 - HKLM\..\Run: [roam slow curb balm] C:\Documents and Settings\All Users\Application Data\Bait cake roam slow\Style debug.exe
O4 - HKCU\..\Run: [LOGO COAL] C:\DOCUME~1\Graham\APPLIC~1\UPBODY~1\FIRST STYLE.exe
In addition to fixing the HJT log, you should also delete some files:
Look in these two folders:
C:\Documents and Settings\All Users\Application Data
C:\DOCUME~1\Graham\APPLIC~1\
For these folder names and delete them if present:
\Bait cake roam slow
\UPBODY~1 (This is an abbreviated name, the real name will begin with those 6 characters.)
Check for other odd made-up folder names, ask before you delete something if you have any questions.
Also check c:\programfiles for the \UPBODY~1 folder and delete it if present.
Sometimes LOP also installs a taskscheduler job.
Open hijackthis and click the misc tools button.
Then “generate a startuplist log”
Check the section “Enumerate Task Scheduler Jobs” for a job name that looks like a long random sequence of letters and numbers. If something like that is there, it is probably a LOP job that should be removed. If there is one there, post back and I’ll find you a link to a tool to remove it.
O4 - HKLM\..\Run: [roam slow curb balm] C:\Documents and Settings\All Users\Application Data\Bait cake roam slow\Style debug.exe
O4 - HKCU\..\Run: [LOGO COAL] C:\DOCUME~1\Graham\APPLIC~1\UPBODY~1\FIRST STYLE.exe
In addition to fixing the HJT log, you should also delete some files:
Look in these two folders:
C:\Documents and Settings\All Users\Application Data
C:\DOCUME~1\Graham\APPLIC~1\
For these folder names and delete them if present:
\Bait cake roam slow
\UPBODY~1 (This is an abbreviated name, the real name will begin with those 6 characters.)
Check for other odd made-up folder names, ask before you delete something if you have any questions.
Also check c:\programfiles for the \UPBODY~1 folder and delete it if present.
Sometimes LOP also installs a taskscheduler job.
Open hijackthis and click the misc tools button.
Then “generate a startuplist log”
Check the section “Enumerate Task Scheduler Jobs” for a job name that looks like a long random sequence of letters and numbers. If something like that is there, it is probably a LOP job that should be removed. If there is one there, post back and I’ll find you a link to a tool to remove it.
- Status