CICS Voicemail issue

[geauxnads]

I have a CICS 4.1 with a Flash 4 mail. We have the CCR tree routing to individual departments via hunt groups 290 thru 292 . Thus when the customer presses one it goes to all of the phones in the sales department, when pressing 2 it goes to parts, etc. If no one answers the sales hunt group I am able to get the voicemail to transfer to the sales department mailbox 290 . The problem is how do I get mailbox 290 to show messages on a phone ? Right now they periodically check the mailbox for messages. When I changed MBOX 290 to appear on an extension I could never get the voicemail to rollover to the mailbox. Any suggestions

 

[telemarv]

Set the overflow DN in the hunt groups to the VM DN

 

[mroberts]

Set up remote msg notification for Mailbox 290 to go to an extension. The vmail will physically call that extension. When they answer, the vmail will ask them to log in.

MRoberts

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