Hi all:
I have a client with a CICS DR1.0 Expanded, S/W version 7.3 Rel 02C that is having a problem as of the last month or so.
The unit will sometimes drop trunk calls.
While a user is on a phone call on an outside line, it will place their trunk on hold and give them the next available trunk.
They will sometimes place a call on hold at one station and will be unable to pick up that call at any other station other than 221 (the operator station), all the while the call indicator will be solid across the system rather than winking.
I reseated everything, re-punched everything, checked alarm logs, ran diagnostics. All good. About a week after the service call, same thing. This has been in place for about 10 years or so.
Should I be suspect of the Carrier/Power Supply, or the processor? Any suggestions.
Of course, when I am there, I cannot duplicate the problems. The users are regulars here...not day workers, so I have no reason to doubt them.
Thanks!
Bob
I have a client with a CICS DR1.0 Expanded, S/W version 7.3 Rel 02C that is having a problem as of the last month or so.
The unit will sometimes drop trunk calls.
While a user is on a phone call on an outside line, it will place their trunk on hold and give them the next available trunk.
They will sometimes place a call on hold at one station and will be unable to pick up that call at any other station other than 221 (the operator station), all the while the call indicator will be solid across the system rather than winking.
I reseated everything, re-punched everything, checked alarm logs, ran diagnostics. All good. About a week after the service call, same thing. This has been in place for about 10 years or so.
Should I be suspect of the Carrier/Power Supply, or the processor? Any suggestions.
Of course, when I am there, I cannot duplicate the problems. The users are regulars here...not day workers, so I have no reason to doubt them.
Thanks!
Bob
