CICS Time slip

[silver987]

I have a customer with a CICS 7.0 and CP 3.0 Twice now the time has been off and the NA stays on. If I call in with the time off it resets to the right time but that doesn't work in NA. Anyone have any ideas? Perhaps a s/w upgrade?

Wayne T

 

[exsmogger]

What is NA? I'm not sure what you're asking.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[silver987]

Sorry, Night Answer. The time comes up wrong and the night answer stays on. No power failure, it's like the clock stops.

Wayne T

 

[exsmogger]

Are you allowing 2 rings before the AA answers in night mode?

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[silver987]

No, the AA answers on 0 rings.

Wayne T

 

[exsmogger]

Caller ID info comes in between the first and second ring. The time won't change in night answer unless you allow at least 2 rings.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[silver987]

I totally understand that but what I am having a problem with is why does the CICS internal clock stop?

Wayne T

 

[exsmogger]

Gotcha. I thought it just wasn't updating the time in night mode. It sounds like the clock chip has gone bad on the CICS motherboard. The only fixes are to have it repaired, or replace the CICS.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952