thread799-1675965. I am feeling the pain this week from the previous thread. We have 2 systems we bought back used and re used on 2 sites last week next day the doctors office complains of echo,actually side tone. That night we put in the second system and we get side tone also. So I think the only thing is both systems I bought back were bad but they came from working offices,the only difference is I added new sets not using the used sets. I automaticly swapped the card on the night job and that fixed the issue. The next day I sent my tech to the doctors office to swap that card but he tried 2 cards did not work.so we still have an issue there. We tested cards in our lab and find the issue follows the cards,even messes up the ksu until you reset programming.the sets seem to work fine on Bcm. We now have 4 cards with this side tone issue all version AAag. AAae and AAA. So we are shocked and confused but its not the sets unless we got lucky using an older caller I'd card.any help to repair cards would be appreciated[COLOR=][/color]
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations gkittelson on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
cics sidetone issue
- Thread starter telllman
- Start date
curlycord
Programmer
complains of echo,actually side tone'"
Which is it?
And what is "side tone"?
What system? what software? what type of lines?
=----(((((((((()----=
curlycord
Toronto Canada
Which is it?
And what is "side tone"?
What system? what software? what type of lines?
=----(((((((((()----=
curlycord
Toronto Canada
- Thread starter
- #3
SIDE TONE IS WERE YOU HEAR YOURSELF IN THE HAND SET. sO AS YOU SPEAK YOU ARE FEEDING BACK INTO YOUR EAR. VERY ANOYING.
I FIND THE 4 CID CARDS NOW HAVE THIS ISSUE. I TRIED THEM IN A MICS ALSO THE SAME ISSUE. I AM FINDING IF I TRY A REFERB SET NOW IT CUTS THE ISSUE OUT OR AT LEAST WAY DOWN. ON THE SITE ON MONDAY NIGHT I JUST SWAPPED THE CID CARD FOR AN OLDER CARD AND THAT FIXED THAT SITE. THE OTHER SITE WE STILL NEED TO GO BACK. I WILL SEND IN A DIFFERENT KSU AND CID CARD READY TO GO SO WE JUST SWAP IT OUT. BOTH SYSTEMS ARE CICS 7.1. I HAVE NEVER HAD THIS BEFORE. NOT SURE WHY IT IS HAPPENING. BOTH CICS SYSTEMS CAM FROM WORKING OFFICES ALL WE DID IS ADD NEW SETS AND RE INSTALL.
I FIND THE 4 CID CARDS NOW HAVE THIS ISSUE. I TRIED THEM IN A MICS ALSO THE SAME ISSUE. I AM FINDING IF I TRY A REFERB SET NOW IT CUTS THE ISSUE OUT OR AT LEAST WAY DOWN. ON THE SITE ON MONDAY NIGHT I JUST SWAPPED THE CID CARD FOR AN OLDER CARD AND THAT FIXED THAT SITE. THE OTHER SITE WE STILL NEED TO GO BACK. I WILL SEND IN A DIFFERENT KSU AND CID CARD READY TO GO SO WE JUST SWAP IT OUT. BOTH SYSTEMS ARE CICS 7.1. I HAVE NEVER HAD THIS BEFORE. NOT SURE WHY IT IS HAPPENING. BOTH CICS SYSTEMS CAM FROM WORKING OFFICES ALL WE DID IS ADD NEW SETS AND RE INSTALL.
curlycord
Programmer
If you speak into a handset it is transmitted to the ear piece at the same time however not so loud that it bothers you.
So it does sound like a volume issue on the line cards when that volume is boosted like that but why so many vintages I wonder.
As for the one refurbished set helping maybe because its an older vintage such as rls 11 or under maybe as they had volume issues on the new gear.
Cards ending in D,E or first rls of F had issues at least with 6.0....not sure on G but doubt it.
If wanting to send them in for repair/trade:
Canada - Williams Telecommunications Corp - USA - Frontrunner Networks -
=----(((((((((()----=
curlycord
Toronto Canada
So it does sound like a volume issue on the line cards when that volume is boosted like that but why so many vintages I wonder.
As for the one refurbished set helping maybe because its an older vintage such as rls 11 or under maybe as they had volume issues on the new gear.
Cards ending in D,E or first rls of F had issues at least with 6.0....not sure on G but doubt it.
If wanting to send them in for repair/trade:
Canada - Williams Telecommunications Corp - USA - Frontrunner Networks -
=----(((((((((()----=
curlycord
Toronto Canada
I've seen these problem on newer CICS systems - we ended up replacing with a Panasonic in one case. I'm convinced the issues had to do with the Telco lines (too hot, voltage too high, or something) but was too difficult to prove.
-----------------------------------
Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM
-----------------------------------
Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM
- Thread starter
- #6
Seems to be the newer style sets T7316E. I swapped out the cics yesterday. All is okay at the doctors now. Seems the new sets do not like some of the caller ID cards. If I take a card that is having side tone in the cics and put a M series set or older T series set no issue.
Not sure why- and not sure how to proceede just donr put new sets on CICS systems ???
Not sure why- and not sure how to proceede just donr put new sets on CICS systems ???
curlycord
Programmer
Best thing to do is put in a ticket with Avaya for this one.
But above you said you you swapped the cabinet but blame the phones?.
=----(((((((((()----=
curlycord
Toronto Canada
But above you said you you swapped the cabinet but blame the phones?.
=----(((((((((()----=
curlycord
Toronto Canada
- Status
Similar threads
- Locked
- Question