CICS Flash 4 phantom calls after hangup

[kcflyers]

Problem of phantom call from incoming external call that hangs up.

During “closed” hours, during/after “closed” message, if hang up, then about 30 seconds later a phantom voicemail is placed in the general mail box.

During “open” hours, if hang up during/after initial auto attendant company greeting, or if hang up after entering extension number, then about 30 seconds later a double ring at the designated Operator phone as phantom call.

We have 3 incoming lines, problem occurs with any of the three. CICS 4.0 8/24, Flash 4.

 

[hawks]

Sounds like you do not have Supervision turned on for the lines or you are not recieving it from Telco.

 

[mrpeabody]

Make sure you have CPC Disconnect Supervision turned on. It's under Trunk Data, look for mode "unsuper", or similar.

 

[kcflyers]

Problem solved! Disc Supervision was at default setting of unsupervised. Thanks to you both. John