CICS 7.1 Multiple Calls

[redswine]

I have a CICS 7.1 with 6 analog trunks. No hunt groups set up, just most phones set to ring and appear. When multiple calls present, the phones ring as they should, but after the first is answered, the phones stop ringing and the lines just flash as they are ringing. Problem is, if nobody is looking at the phones, they assume the call was answered. How do I make the phones continue to ring?

TCC Telecom
Westminster, MD

Avaya IP Office & Partner, Nortel BCM & ICS, ESI

 

[cook1082]

Did it ever work/ring? I would reboot. App&Ring is correct. Does the AA answer or the phones are set to answer incoming calls?

 

[SupportDude]

DND on Busy???
It should only affect one phone if active.

Could be this feature too.

System Answer
The System Answer feature simplifies the job of answering calls by
making sure all calls are answered within a set number of rings. When calls
go unanswered at the telephone monitored by System Answer (called the
attendant set), Norstar answers the call and plays a greeting. It then puts the
call on hold until someone can retrieve it.
If the caller knows the internal number they want to reach, or is using the
Norstar remote features, they can dial while the System Answer greeting is
playing.
System Answer monitors all external calls that appear as a flashing line
button on the attendant telephone, including Answer buttons and external
calls that have been transferred. After System Answer has played the
greeting, the call is put on hold at the same line indicator where it first
appeared. The feature does not answer calls from internal extensions.

-SD-

http://www.mysupportguy.net

 

[Multimedium]

If an external call can't ring on any phone, it is routed to the prime set. Maybe you can use that to help troubleshoot your issue.

[ol 1]
[li]Make sure a prime set is assigned to every line: Lines > Trunk/Line Data > Prime Set.[/li]
[li]Reproduce the problem by having many incoming calls at once. You can simply pick 2 lines and call the office.[/li]
[li]After one of the calls is answered and all the phones stop ringing, see if anything shows on the display of the prime set.[/li]
[/ol]