CICS 2.0 & Caller ID

[ptstechnician]

Have a customer with a CICS 2.0. Installed the CI card, programmed the extension to show the caller id. Let the phone ring at least two times and caller id is not showing. Also let it ring at least two times and hit feature 811 (no caller id). Im thinking the service from the provider is not there.

 

[allworxguy]

Did you turn on caller ID on the line? I recall there's two places, T&S and Lines. You can verify the caller ID with a butt set. You'll hear the data between the 1st and 2nd ring.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990