I recently installed a new CICS with 7.0 software and one CLID card. It is connected to an Intellitouch On hold Plus 60000. When a call is placed on hold the recording can be heard but it cuts out and has missing parts. I thought at first it was my cell phone but when I tried it from a land line I got the same "choppy" audio. It will sound good for about 5 seconds then about 1 to 2 seconds of silence, then the message picks up after the missing time. Sort of like a bad VoIP line.
I tested the input from the MOH port on the 66 block and it sounds perfect.
I then rebooted the system, reseated the 25 pair Amp cables and reseated the software PCMCIA card. The audio on hold was still cutting in and out.
I then tested it with Feature 86, background music, and it sounded perfect. It is only the MOH that sounds bad.
My question is, would it be the CICS KSU, or could it be the CLID trunk card? I did not reseat the trunk card. I did not think of that until after I left the business. The calls on the system sound just fine and the Caller ID is working on all the lines.
I have not had this problem with a CICS before. Any help is greatly appreciated.
I tested the input from the MOH port on the 66 block and it sounds perfect.
I then rebooted the system, reseated the 25 pair Amp cables and reseated the software PCMCIA card. The audio on hold was still cutting in and out.
I then tested it with Feature 86, background music, and it sounded perfect. It is only the MOH that sounds bad.
My question is, would it be the CICS KSU, or could it be the CLID trunk card? I did not reseat the trunk card. I did not think of that until after I left the business. The calls on the system sound just fine and the Caller ID is working on all the lines.
I have not had this problem with a CICS before. Any help is greatly appreciated.
