When I try to connect through Nortel Client 4.1 it just hangs at checking at banner text and then receive an error that the connection has been lost. I am not using any router or hub and also not using any firewall software. I am connecting through cable modem. Any help would be greatly appreciated.
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Checkinng for Banner Text
- Thread starter bmgsxr
- Start date
Any luck on getting an answer?
I have Windows 2000, and Noton Personal Firewall.
I get a similer bannersoc error message. However, when I uninstall Nortaon, it works just fine. I have a Linksys hooked up and use cable.
Note:I had 98 (just upgraded to 2000) and Noton Personal Firewall, and the darn thing worked just fine. Its only when I upgraded that things went awry.
I have Windows 2000, and Noton Personal Firewall.
I get a similer bannersoc error message. However, when I uninstall Nortaon, it works just fine. I have a Linksys hooked up and use cable.
Note:I had 98 (just upgraded to 2000) and Noton Personal Firewall, and the darn thing worked just fine. Its only when I upgraded that things went awry.
There are several cause to this error (hang up). First and formost are routers, make sure that you connect straight into the modem for troubleshooting purposes. I support VPN for 2000 folks through out the US, I do have one DSL company that seems to have this issue no matter what, this is ZoomTown, though a few users are able to get through (I think it depends on what nodes they go through. Then check out this documentation I wrote for the rest of the reasons:
Three Preliminary Steps to Take Before Further Trouble Shooting
Check to see if Internet Connection Sharing (ICS) is running. Click Here for information on how to check and disable Internet Connection Sharing (ICS).
Make sure that the computer is connected straight into the cable/dsl modem and that they have internet connectivity. Then have the user try and login. If they are not getting the "Checking for Banner Text" message, then the cause is their router/hub. If a user is using a Hub, then chances are they are using ICS (Internet Connection Sharing), make sure this feature is disabled. If they are using a router, then refer to the Router home page for guidance.
Disable any Third Party Firewall.
If the above actions do not work, try the following steps.
Check for the amount of Network Adaptors that are listed. Currently the Nortel Client has issues if more than four adaptors are present.
Click on Start>Settings>Control Panel
Double click into System, click on the Hardware Tab, and press the Device Manger button.
Press the "+" next to Network Adaptors and count how many are listed.
If more than four are listed, then we will need to remove some until there are only four left. You have to be real careful as you do this. First any un-needed dial-up adaptors can be removed. Then check for any Third Party adaptors (mainly other VPN clients that may have been installed). You may also want to check to see if a duplicate adaptor is showing up, this will be designated as #2 - #3. Be careful not to uninstall any needed adaptors from the ISP or VPN software. If you are not sure if it is a adaptor that cannot be removed, please assign the webstar to the users 2nd level software support team.
Reboot the computer and try and connect.
Remove any Unauthorized VPN Software
Right click on Network Neighborhood or My Network Places (located on the desktop) and select Properties.
Look for any Virtual Adaptors to Third Party VPN software. Some examples are NAP PGP (Pretty Good Protection), Cisco Secure VPN, Infra-RED VPN Adaptor, PPGNet VPN Adaptor, and AOL 5.0.
Remove any that you have found, reboot the computer and try connecting.
Three Preliminary Steps to Take Before Further Trouble Shooting
Check to see if Internet Connection Sharing (ICS) is running. Click Here for information on how to check and disable Internet Connection Sharing (ICS).
Make sure that the computer is connected straight into the cable/dsl modem and that they have internet connectivity. Then have the user try and login. If they are not getting the "Checking for Banner Text" message, then the cause is their router/hub. If a user is using a Hub, then chances are they are using ICS (Internet Connection Sharing), make sure this feature is disabled. If they are using a router, then refer to the Router home page for guidance.
Disable any Third Party Firewall.
If the above actions do not work, try the following steps.
Check for the amount of Network Adaptors that are listed. Currently the Nortel Client has issues if more than four adaptors are present.
Click on Start>Settings>Control Panel
Double click into System, click on the Hardware Tab, and press the Device Manger button.
Press the "+" next to Network Adaptors and count how many are listed.
If more than four are listed, then we will need to remove some until there are only four left. You have to be real careful as you do this. First any un-needed dial-up adaptors can be removed. Then check for any Third Party adaptors (mainly other VPN clients that may have been installed). You may also want to check to see if a duplicate adaptor is showing up, this will be designated as #2 - #3. Be careful not to uninstall any needed adaptors from the ISP or VPN software. If you are not sure if it is a adaptor that cannot be removed, please assign the webstar to the users 2nd level software support team.
Reboot the computer and try and connect.
Remove any Unauthorized VPN Software
Right click on Network Neighborhood or My Network Places (located on the desktop) and select Properties.
Look for any Virtual Adaptors to Third Party VPN software. Some examples are NAP PGP (Pretty Good Protection), Cisco Secure VPN, Infra-RED VPN Adaptor, PPGNet VPN Adaptor, and AOL 5.0.
Remove any that you have found, reboot the computer and try connecting.
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