Checking VM remotely on IPO 500 V2 R9

[libertyinstaller]

Does anyone know how to check Embedded VM remotely without the use of a DID. They have 8 copper lines and 2 go to each person in the office via line coverage. (ie-lines 1 and 2 to user one) DTMF Breakouts won't work because you can't assign a VM Collect.
NO AA

I have tried all suggestions made via TT see reference Aug 2007

 

[TouchToneTommy]

Basic, Partner, or Essential edition?

Essential, Breakout 0, 2, or 3 can be set to *17

Basic or Partner, you might be able to set a breakout to 778, OR when you reach the mailbox, leave a message, press #, and then *7. You might be able to dial *7 during the greeting, you'd have to try

 

[budbyrd]

More a matter of IP Office mode VM or Intuity. Seems to me **7 lets you re-log in. For a break out you would probably need a new short code that doesn't use special characters(IE'*') it is expecting to dial an extension.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[libertyinstaller]

Essential Edition.

TTT, BREAK OUTS don't work! The field accepts the *17 characters however when I try to use it (Remotely) doesn't work. The outbound recording keeps playing after trying to select a breakout. The Avaya IPO 500 V2 R9 Essential Edition Doesn't recognize the * as it won't break the message. The August 2007 Tek Tips article suggests using the breakouts, but the overall thought was they wouldn't work and none of the follow up comments were helpful.

BB, using a short code is/was a thought; I've tried a few things without success. I think because when trying, (Reason) I'm not actually logged into Avaya system and possibly the short codes aren't recognized and or accepted by system.

I have also searched the 3 reference manuals (Administrator, Installer and User) published by Avaya without success. They all mention remote access and the need of a password. But there is no mention of how to use or set-up remote access.

28 years of public telephone work and 6 years as a grunt telephone provider and finally Avaya has thrown me a real curve.






Grunt = (US English Slang) U.S. Marine

 

[TouchToneTommy]

From the Knowledgebase:

Caller Options
Callers to your mailbox can perform the following actions:

• Skip Your Mailbox Greeting
Callers can skip your greeting message and go straight to leaving a message by pressing 1.
• Transfer to another number
Depending on your settings, the caller can select a transfer to another extension rather than leaving a message.
• Leave a message
After hearing the tone, your caller can start recording a message. The system only saves messages that are longer than 3 seconds. The default maximum message length is 120 seconds. However, the system administrator can adjust that.

• Options after leaving a message
After leaving a mailbox message, callers can press # rather than hanging up immediately. The caller hears a prompt informing them if the system saved the message. They can then select additional options:
• *7 - Login
Using *7 you can select to login to a mailbox to collect messages.

• **9 - Disconnect
This option will disconnect your call.

 

[libertyinstaller]

ttt, hitting # terminates call. No options are given.

 

[Telecomboy]

Create a new sc:

*80 (or whatever)
voicemail collect
?

Then set the breakout to *80.

 

[TouchToneTommy]

You must be running in IP Office mode, not Intuity mode

Caller Options
Callers to your mailbox can perform the following actions:

• Skip Your Mailbox Greeting
Callers can skip your greeting message and go straight to leaving a message by pressing 1.
• Transfer to another number
Depending on your settings, the caller can select a transfer to another extension rather than leaving a message.
• Leave a message
After hearing the tone, your caller can start recording a message. The system only saves messages that are longer than 3 seconds. The default maximum message length is 120 seconds. However, the system administrator can adjust that.
• Options after leaving a message
After leaving a mailbox message, callers can press # rather than hanging up immediately. The caller hears a prompt informing them if the system saved the message. The system then disconnects the call.

However, it indicates that breakouts are still available

Transfer Options
Your system administrator can set up to 3 transfer numbers for your mailbox. When a caller to your mailbox presses 0, 2 or 3, the system transfers them to the matching number configured by your system administrator. Typically, this feature allows the system to transfer callers to the receptionist or one of your colleagues.

Contact your system administrator to find out if they have set any transfer numbers for your mailbox. When this feature is set, remember to alter your mailbox greeting in order to inform callers of the options they can use.

So what release are you using? Earlier releases required *0, *2, and *3 for the breakouts, instead of just 0, 2, and 3. Also check the tech bulletins for your release, for the higher service packs, to see if it is a known issue with a fix.

(EDIT - I finally figured out from the title that you're on R9, but which SP?)

 

[budbyrd]

Okay. Just set this up in out lab. You're right that it doesn't like the *. So the *7 or **7 (depending on what doc you read) doesn't work. I used the 2 break out set to *17 and it did work. I didn't test both IP Office mode and Intuity mode of the voicemail. We typically set it up to be in Intuity mode as it has more options. I would check your System/Voicemail tab and see what mode it is set for. Change it to Intuity if it is IP Office mode (the default).

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'