Checking the license for the computer

[Pieterkza]

Good morning!

I have user who is working on a laptop with XP Profesional installed. Since Friday afternoon, he is receiving the following error:

A problem is preventing Windows from accurately checking the license for this computer. Error Code 0x80090019

Cannot log in to the PC, as soon as this error is displayed, it takes you back to the logon screen. Safe Mode and Last Known Good... does not work either.

I am not sure what this guy did, I think he tried to install some or other application on the PC. Any idea, other than reloading the OS?

Thanks

 

[DestinysDream]

Sounds like your user has been playing in the registry. You could probably save yourself alot of time by just reloading his machine after you let it sit in your office for about a week.

If anyone calls and says "I know a little something about computers" just tell them to reformat it.

 

[gpalmer711]

The following page is very similar to your problem

http://support.microsoft.com/default.aspx?scid=kb;en-us;310794&Product=winxp

if not you could try

http://support.microsoft.com/default.aspx?scid=kb;en-us;307545&Product=winxp

Greg Palmer
Free Software for Adminstrators

http://www.palmersoft.co.uk

 

[Pieterkza]

Greg

Thanks for the info! I will give it a go and let you know of outcome

Cheers!

 

[bcastner]

This is a new problem and I strongly suspect it is virus related.

Do a repair in-place upgrade/reinstall:

http://support.microsoft.com:80/support/kb/articles/q315/3/41.asp&NoWebContent=1

Activate a firewall, and then head to Windows Update for a bit.

Finally, run the Trend Micro and Panda scans from smah's FAQ: faq760-3862

 

[Pieterkza]

Thanks to everyone for their input! Unfortunately, none of the suggestions helped. As a after-thought, I took another PC with XP, and loaded the same Visio software on it. Yep, it did exactly the same thing, so obviously this visio software and WinXP does not get along that well.

Anyway, I will now reload both PC's

Thanks again