Hi,
Could anyone tell me the code (or tell me where I might find it) that does the following.
I would like it to check through an Agents 5 or 10 records and if one of the SEGMENT field says SHIFT then to return the value of the DURATION field for the SHIFT. If there is no SHIFT but there is an OT segment then return the value of the DURATION for that OT record. But. . . there may be an OT AND SHIFT in the agents records, so in this case I only want it to return the value of DURATION for the SHIFT.
Then move on to the next agent.
Does this make sense?
I really hope someone can help me with this.
Many thanks in advance
Steven
Could anyone tell me the code (or tell me where I might find it) that does the following.
I would like it to check through an Agents 5 or 10 records and if one of the SEGMENT field says SHIFT then to return the value of the DURATION field for the SHIFT. If there is no SHIFT but there is an OT segment then return the value of the DURATION for that OT record. But. . . there may be an OT AND SHIFT in the agents records, so in this case I only want it to return the value of DURATION for the SHIFT.
Then move on to the next agent.
Does this make sense?
I really hope someone can help me with this.
Many thanks in advance
Steven