Check "if VoIP is down" via scripting

[Utreg]

Hi,

I'm looking for a way to implement emercency scripting in case a VoIP connection is down or has bad connection.
There are 12 x I2004 and 2 x I2050 ACD sets which are on another location.

I've studied the 'EVENT HANDLER' but could not find a way to use this for this purpose in my CC6 scripting.

Is there something like a IF 'VoIP Quality =< VoIP_Q_Threshold' THEN comment or any other ways to implement a VoIP connection check?

Or is an 'IF OUT OF SERVICE Skillset THEN' comment enough to trap a bad VoIP connenction?

 

[Milesprower]

Your second alternative could work if only the VOIP connected agents are in the skillset. In this case, the skillset should be closed when VOIP was down.

 

[Pbxpoweruser]

That is the only thing I found also. I had a branch office connecting to a remote symposium. As soon as i detected that the skillset closed the calls were rerouted PSTN to the Branch number with default ACD configured. Nortel should add some sort of trunk status intrinsinc such as GIVE ROUTE STATUS "ROUTE" which would return 3 statuses or more or FREE TRUNK COUNT "ROUTE" which could return the number of available trunks:

IF FREE TRUNK COUNT "ROUTE" <2 BLAH

IF ROUTE STATUS = "NORMAL"

IF ROUTE STATUS = "DISABLED"

IF ROUTE STATUS = "DEGRADED"

You could then route based upon free trunks and route status