I was entering a manual check to be printed, and after hitting the print key, the program froze up and I got the message that Accounts Payable Manual Check Entry and Payment was not responding. I ended the task and tried again, then got a pop up message "check printing in progress". The check I was attempting to print when my program stopped responding was stuck out there, not printing. I deleted the check, but continued getting one of two messages : check printing in progress or bank code in use by another task.
I completely exited out of MAS 90 and tried again, but we continue to get these same two messages. A co-worker went to bank code maintenance and got the message that the bank code is currently processing a check.
We cannot print checks of any kind: manuel or payroll checks. We are a payroll processing company and are at a complete standstill due to this check being stuck out in limbo. Even though the check was deleted, when we bring up check printing in either payroll, accounts payable or electronic payments, this same check number is showing as the next check to be used.
Our programmer is on a cruise and can't be reached. She left us the phone numbers of two support people, neither of which will return our calls. Our payrolls are stacking up, people wanting their checks, and we can't print any due to this glitch.
Does anyone have a clue how to handle this??? Thank you for any suggestions. You are my hero!!! : )
I completely exited out of MAS 90 and tried again, but we continue to get these same two messages. A co-worker went to bank code maintenance and got the message that the bank code is currently processing a check.
We cannot print checks of any kind: manuel or payroll checks. We are a payroll processing company and are at a complete standstill due to this check being stuck out in limbo. Even though the check was deleted, when we bring up check printing in either payroll, accounts payable or electronic payments, this same check number is showing as the next check to be used.
Our programmer is on a cruise and can't be reached. She left us the phone numbers of two support people, neither of which will return our calls. Our payrolls are stacking up, people wanting their checks, and we can't print any due to this glitch.
Does anyone have a clue how to handle this??? Thank you for any suggestions. You are my hero!!! : )