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Charting in Excel Bombs Program. Help

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kyleo

Programmer
Mar 27, 2001
16
US
When I try to make any chart the error message comes up and the program quits.
Any suggestions to fix this. I'v reinstalled the program without success.
 
Kyleo: First clean up your hard drive and let us know if that helps.

Email CleanHardDrive@Home.com for complete instructions by auto-reply. No message/no subject required. No spamming you.
techsupportgirl@home.com
Brainbench MVP for Microsoft Word
 
Thanks for the suggestion. I followed all the directions and cleaned up the disk. Excel still" performed an illegal operation" and shut down. Any further suggestions.
 
Yes. a brand new worksheet with 1,2,3 in the cells and then chart.
 
Sorry for the lame question, but on a hunch, do you have a printer installed? A graphical one like HP Deskjet or Laserjet?
 
Yes I have an NEC superscript 860. I've been charting on this machine combination for years.
 
Okay, if you don't mind resetting Excel to its defaults, with Excel closed:

Hit Start, Run and type:

excel.exe /regserver


and hit enter.
Let us know if that does not help.
techsupportgirl@home.com
Brainbench MVP for Microsoft Word
 
thanks for the suggestion.
i ran excel(space)/regserver
then ran new 123 graph in excel.
it bombed
where to now?
 
Assuming Excel 2000, can you run detect and repair under the Help dropdown menu?

If that doesn't work, do you know how to get around in the registry? It's not TOO difficult. Follow my directions exactly:

Start-Run and type regedit and hit enter.

Browse to this folder:

hkey_current_user\software\microsoft\office\8.0\excel (for Excel 97)

hkey_current_user\software\microsoft\office\9.0\excel (for Excel 2000)

Right-click the Excel folder and hit rename and call it OldExcel. Close the registry editor and launch Excel and try your chart again.

If that doesn't work, I see no choice but to uninstall, use Eraser, and reinstall.

Eraser 97:

Eraser 2000:
If you don't use Eraser after uninstalling and before reinstalling, no registry problems are fixed.

techsupportgirl@home.com
Brainbench MVP for Microsoft Word
 
Thanks regedit didn't work. I am going to take a deep breath, uninstall, erase and reinstall. i'll iet you know
 
The plot thickens. I tried to uninstall Office and got the message " Setup Error 907 Object 2911", " Your setup file may be damaged. Try restarting the setup program from where you originally ran it" This is confusing. The programs were originally installed from rhe disk I was running. We checked the disk on another machine and it checked out.
I'm stuck. Can't uninstall to run eraser. Any thoughts?

Thanks
 
Useless suggestion time - am I right in thinking that the charting program is not wholly a part of excel, but a shared application?

Is it then possible that the chart program is installed during Windows installation, not office? Or, can you just replace the files in the microsoft shared application directory (should be under program files somewhere) form the ones on another machine.

sorry, I should try this out, but I'm on Win2k which talks to me like a 5 year old, and seems to require a secret handshake or something before it will tell me anything detailed about my system.
 
I put the number 1 in cell a1, 2 in cell a2, 3 in cell a3.
Next I selected cells a1:a3 and did an Insert Chart. The program then responded with a "this program has performed an illegal operation and will be shut down" message.

Thank you for sticking with me on this! I really appreciate the help.
 
I am running Windows 98 Second edition 4.10.222.A

The link information on this error sounds like it may bear fruit.
I have given it to our system person to read.
Will let you the result

Later. No fruit. System says Nothing relates. We are working with software that was installed at the workstation level never over a server.
 
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