Chart for Oldest Call Waiting for Multiple Skills

[Stinney]

I have a multiple skill real time report. The report will show the time for the single oldest call waiting for multiple skills.

However, if I create a chart and the only data item is the OLDESCALL field, it will separate the chart into each skill. I can't sum the time, I can't average it, can't specify "TOP", how can I get this to show a chart for only the single oldest call waiting in multiple skills?

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"

 

[Stinney]

Found that my other report was not reporting on the single skill with the oldest call waiting. Looks like I was able to fix once I realized I could change the select to MAX(OLDESTCALL).

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"