isaacgrover
IS-IT--Management
- Jun 13, 2006
- 54
Good evening from Wisconsin,
As our client base grows, our technicians are now receiving support requests via email frequently enough that we are brainstorming ideas to implement a fee structure for our non-retainer clients, as generating responses for each of those requests moves billable time away from our more profitable clients.
Does anyone here have experience with such a model, and what has your experience been? Pros? Cons?
Thank you in advance,
--
Isaac Grover, Owner
Quality Computer Services of River Falls, Wisconsin
Web:
As our client base grows, our technicians are now receiving support requests via email frequently enough that we are brainstorming ideas to implement a fee structure for our non-retainer clients, as generating responses for each of those requests moves billable time away from our more profitable clients.
Does anyone here have experience with such a model, and what has your experience been? Pros? Cons?
Thank you in advance,
--
Isaac Grover, Owner
Quality Computer Services of River Falls, Wisconsin
Web: