Changing where 0 goes internally

[JcBWF]

I have an 8700 where I need to change where 0 goes internally. the receptionis is done in about a week and they aren't replacing her. They now want to send 0 to an announcement.

Perfection is expected, Excellence is Tolerated

 

[AvayaTier3]

Many ways. Use night service or change the dialplan to name a couple.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[Midstream]

what type of an announcement? Like an interactive Auto-Attendant, or just an announcement that plays a message and hangs up?

 

[JcBWF]

rockspop - just an announcement and then hang up. I'm thinking I can change the dial plan call type to ext and then send it a vdn\vector that plays the announcement.

Perfection is expected, Excellence is Tolerated

 

[Midstream]

That could work, or you could just make 0 the extension number of the announcement on your VAL.