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Changing the revert DN in Symposium when the ACD queue is full

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ryad2007

ryad2007

Vendor
Mar 25, 2011
1
US
How do I change the revert DN in scripting from the operater to another ext. when the ACD queue is full.
 
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have you got a script or using cs1000?

are you talking about when all agents are on a call, then revert the call?
 
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Revert DN is a Call pilot term

I think you are looking for a part of the script that says: Route Call xxx

The xxx can be a number or a variable.
 
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