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Changing the Hunting Arrangement
- Thread starter riddum
- Start date
tdaugirdas
Technical User
Is Voicemail setup at all? What kind of system do you have and which version of voicemail?
If all the lines are busy or in use (with incomming/outgoing calls) - then voicemail will not help you - because it has to have an open line for the call to reach the voicemail autoattendant. If your lines are often all busy - then you need to add more lines (usually additional "hunt" lines - otherwise your customer will simply get a busy signal.
Tom Daugirdas,
President
STCG, Inc.
stcg.com
If all the lines are busy or in use (with incomming/outgoing calls) - then voicemail will not help you - because it has to have an open line for the call to reach the voicemail autoattendant. If your lines are often all busy - then you need to add more lines (usually additional "hunt" lines - otherwise your customer will simply get a busy signal.
Tom Daugirdas,
President
STCG, Inc.
stcg.com
If you are wondering how you can get Voice Mail to answer when your lines are busy, YOU CAN'T.
For that issue, you need your last line in your hunt group to have EXTERNAL Voice Mail.
Otherwise, when all of your lines are busy, your callers will hear a busy signal.
That's just the way it works.
Thus the need (At Times) for external voice mail.
I always make sure that my Doctor & Dentist clients have External Voice Mail, as well as Internal Voice Mail.
It's not so important for non-emergency related businesses.
Such as mine......
For that issue, you need your last line in your hunt group to have EXTERNAL Voice Mail.
Otherwise, when all of your lines are busy, your callers will hear a busy signal.
That's just the way it works.
Thus the need (At Times) for external voice mail.
I always make sure that my Doctor & Dentist clients have External Voice Mail, as well as Internal Voice Mail.
It's not so important for non-emergency related businesses.
Such as mine......
External Voice Mail will work in this type of arrangement, but you need to be awhere that the only indication of a message left (MWI) is "stutter dialtone" on the last line in the hunt sequence for a series completion hunting setup.
So depending on how busy the group is, someone has to either check the last line for "stutter dialtone" or call the message check-in number to pickup messages in a timely manner.
You could also Busy Forward to an off group number if that arrangement would work for your setup.
Another thing that could be helpful would be to have a "busy study" performed from your service provider for the hunt group. This could provide some useful data as to the time-of-day and the quantity of lost calls occurring and total attempts on an hour by hour basis. You can specify the parameters. None of the BELL SYSTEM companies ever charged for this service. Don't know what the CLECs do....
Hope this helps!
....JIM....
So depending on how busy the group is, someone has to either check the last line for "stutter dialtone" or call the message check-in number to pickup messages in a timely manner.
You could also Busy Forward to an off group number if that arrangement would work for your setup.
Another thing that could be helpful would be to have a "busy study" performed from your service provider for the hunt group. This could provide some useful data as to the time-of-day and the quantity of lost calls occurring and total attempts on an hour by hour basis. You can specify the parameters. None of the BELL SYSTEM companies ever charged for this service. Don't know what the CLECs do....
Hope this helps!
....JIM....
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