Changing the CLID on ACD sets

[technickelone]

I am embarking on a project to change the CLID on some phones so they outpulse their number or a dept number when making outbound calls from their key 5 line.

I know that when making any change to an ACD phone you need to nul the ACD key 0 to prevent corruption.

Should I change the CLID on the ACD entry as well:
KEY 00 ACD 6543 "clid" 1234

OR

Should I only be change the CLID on their SCR key 5?

Thanks

 

[bigindian65]

unless you want to out every set, I would only do key 5, plus - Key zero is In-calls right, can't dial out from there.

Nulling key 0 will get you hurt. If you are going to chg ACD (0, NRD,MSB, AST etc), out the set, rebuild.

Mato' Was'aka

 

[Nortellian]

You may want to change clid on key 0. If the agent recieves a queue call then needs to tranfer or conference the call and press the transfer button and call someone external this will use the key 0 clid. If only using key 5 then you don't have to worry about changing key 0.