Changing skills automatically

[Merrie]

Hi

one of my users has assured me that it is possible to change agent skills automatically based on the time of day.

Has anyone else heard of this?

thanks

Karen

 

[Stinney]

You should be able to in CMS by building a script for the agents you want to change and the skills you want to apply. Then you can launch the script using Windows Scheduled Events.

- Stinney

Quoting only proves you know how to cut and paste.

 

[Tolson]

There are two ways to do it, one using Time Tables through Terminal Emulator or the second is to use Windows Scheduler to run scripts on the PC via Supervisor.

 

[simreal]

You can schedule this in CM Supervisor. I have seen it in use before but never done it myself.

Sorry I can provide more info than that.

- Miguel

A very wise and well respected man once told me "Shut Up!".