Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Changing Return Destination due to Internal Transfer

Status
Not open for further replies.

lmtb

Programmer
Dec 11, 2002
147
0
0
US
Here's the scenario :

VDN A has Return Destination - 1111
VDN B has Return Destination - 2222

Call queues to skill via VDN 'A' answered by Agent A
Agent A has to transfer call internally to VDN 'B'
When Agent B completes the call and hangs up, call will route to Return Destination 1111
Ideally want it to go to 2222.

I appreciate this is Avaya working as designed, however anyone know any workarounds to get a transferred call to follow a different Return Destination without having to transfer the call externally.


 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top