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Changing Return Destination due to Internal Transfer

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lmtb

Programmer
Dec 11, 2002
147
US
Here's the scenario :

VDN A has Return Destination - 1111
VDN B has Return Destination - 2222

Call queues to skill via VDN 'A' answered by Agent A
Agent A has to transfer call internally to VDN 'B'
When Agent B completes the call and hangs up, call will route to Return Destination 1111
Ideally want it to go to 2222.

I appreciate this is Avaya working as designed, however anyone know any workarounds to get a transferred call to follow a different Return Destination without having to transfer the call externally.


 
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