changing main greeting on Electra Elite 48 phone 3

[KristyM]

How do you change the main greeting from the admin phone?

 

[gbaughma]

Try dialing the voicemail hunt number (often 333), and when you get to the main greeting, dial 9632

(This response is making a LOT of assumptions)



Just my 2¢

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[RayBob]

What is your VM ext #?

 

[KristyM]

Not sure if this is the way to answer your question, RayBob, but my personal ext is 101, but the general mailbox is 300, I think. It might be 100. Honestly, I am not tech savvy. Just got stuck with this task after our phone support contract expired. I used to have a cheat sheet that the installers gave me, but I have lost it.

Thanks,

 

[baldwincl]

If your installer used a transaction box as the main message when you check your mailbox it will say "box 300 left a message" If that is the case press LVMSG then (hit ## if it asks for the name) enter the box number and 1 to confirm. It will say "the current greeting is... would you like to switch to the alternate greeting" press 2 to say no to that, then it will say "would you like to change the greeting" press 1 to say yes to that.

If the installer used the general box it will say "the general mailbox has a message would you like to hear it" If that is the case go to MGR>GREET and change it from there.

 

[KristyM]

Thanks baldwincl. When I check messages, the voice on the VM says, "general mailbox" before the messages play, but where do I go to get to MGR>GREET? When I press the voice mail button, I have on my display: NEW OLD LVMSG SETUP; after I press SETUP, I get GREET PERS TRF MORE; if I press more, it displays, GRPS DELIV BACK MORE; if I press MORE here, it goes back to GREET PERS TRF MORE. If I press GREET, it only gives me the option to change the greeting for my personal voicemail. I know that when the guy who changed it to "general mailbox" changed it, he did it from our main box downstairs with a lap top. I tried the LVMSG option, but it said there was no 300 mailbox.

 

[RayBob]

What do you get when you dial int. 300?

 

[KristyM]

When I dial 300 it says my name - like I'm dialing my extension, but my extension is 101. Arrrgh.

 

[NECPBXtech30]

if you have an exitsting main greeting that answers, call the number from the outside, when the auto attendant picks up dial 9632. (as gbaughma stated) that should get you to the system manager box. Assuming you have a dos based VMS or VMP... once in the system manager box listen to the prompts until you hear would like to change the opening box.
Remeber 1 for yes and 2 for no.

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