Changing DN's

[acewarlock]

We have a BCM that the DN's started with 2221 and then we added a PRI to the system and changed the phone DN's starting with 4101. Now when dial an areacode that starts with a 2, such as 212-555-1212, the call won't go though. I looked at inactive DN's an it shows 2317 to 2440 still there. is there a simple way to get rid of these.

 

[BCMguyDOTcom]

Those 2xxx DNs shouldn't mess up your call routing, unless you are dialing the conflicting digits from an intercom key. It would be typical to access a line in some way before trying to pass those digits. Usually this is done by dialing "9" to access a line pool or match a destination code.



BCMguy.com
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[acewarlock]

We are using an intercom key to dial all calls.
I have looked at everything and can't see any reason we can't dial a 2. The installer that put the system in had us add a 2A to the Destination Codes, but we haven't been able to try it yet.

 

[acewarlock]

we used to have a Pool A access code 9, we deleted the 9 from pool a so it doesn't have an access code any more. I looked at a few phones an they have line pool access
Pool A (No access code and no trunks)
Pool I (VOIP)
Pool PRI-A

They are dialing 9 to make calls, could this be the problem??

 

[redcomet]

the guy is right. add 9A as destination code for PRI-A and remove access-code 9. This should work