Changing Agent Skill command so they dont have to log off thru ASA

[christrainer]

I cant remember what the command is to change and agent skills in ASA without having them have to log out and log back in.

I am pretty sure it is ch agent loginid XXXX__________. I just can't remember what blank is. I have done it but can not remember to save my life!!! HELP!!!!!
Yes, I know if you change skills in cms this works without the agent logging out and in..but I know you can do in ASA also

thanks so much
Chris

 

[AvayaTier3]

Command: change agent-loginID xxxx

WARNING: Agent must log in again before changes take effect
-------------------------------------------------------------------------------
Agents can also do this from the station where they are logged in.

display feature-access-codes                                    Page   1 of   9 
                               FEATURE ACCESS CODE (FAC)

   Add Agent Skill Access Code:   *21
Remove Agent Skill Access Code:   *22

display cor 1                                                   Page   1 of  22
                              CLASS OF RESTRICTION

               COR Number: 1
          COR Description: Agents change skills

                                         Add/Remove Agent Skills? y

display cor 1                                                   Page   2 of  22
                              CLASS OF RESTRICTION

                     Remote Logout of Agent? y

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[DAVIDPAYNE]

I believe you are looking to use CMS, not ASA. I dont know of any way to change skill for an agent in ASA that does not require them to log off and back on for it to take affect. but it can been done using CMS.