Changed POS ID's and Queue's. Now unable to service observe an agent

[TelecomTony]

Hello,

We had to change the Q's and POS ID's for our entire call center. When we do a service observe, we hear a tone at the start of the service observe but we cannot hear the agents call.
Here are the 2 ACD Q's. 5810 is the old and 2600 is the new.
TYPE ACD
CUST 0
ACDN 5810
MWC NO
DSAC NO
MAXP 85
SDNB YES
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW
FNCF NO
FORC YES
FCFT 10
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 25
RTPC NO
HOML NO
RDNA NO
LABEL_KEY0 NO
ACNT
NRAC YES
NDFL 000
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 0
CWNT NONE

TYPE ACD
CUST 0
ACDN 2600
MWC NO
DSAC NO
MAXP 85
SDNB YES
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW
FNCF NO
FORC YES
FCFT 10
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 25
RTPC NO
HOML NO
RDNA NO
LABEL_KEY0 NO
ACNT
NRAC YES
NDFL 000
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE

Here how the sets are programmed.

DES CALCTR
TN 004 0 02 14 VIRTUAL
TYPE 2216
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
ERL 0
FDN 7000
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD
MWA LMPN RMMD SMWD AAD IMD DOS XHD IRA NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
OUSD OBPD CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 7000
LHK 3
LPK 3
PLEV 02
DANI NO
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 2600 1 2809
SPV
01 NRD
02 MSB
03 SCR 2110 D MARP
04 AO6
05 ADL 16
06 OBV
07
08 ACNT
09 ADL 16
10 ADL 16 2110#741741#
11 SSU 0000
12 TRN
13 CFW 4 2216
14 MWK 7000
15
DATE 13 APR 2016

DES SALES
TN 000 1 03 07 VIRTUAL
TYPE 2216
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
ERL 0
FDN 7000
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 7000
LHK 3
PLEV 02
DANI NO
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB 0
CA
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 2600 1 2801
AGN
01 NRD
02 MSB
03 SCR 2146 D MARP
04 AO6
05 ADL 16
06 ADL 16
07
08 ACNT
09 ADL 16 56
10 ADL 16 2146#761219#
11 SSU 0000
12 TRN
13 ADL 16
14 CFW 4
15 MWK 7000
DATE 12 APR 2016

thanks