Changed NT 4 admin password, now exchange crashes

[Danadmin]

We changed our admin password due to an employee leaving.

Now,
When arcserve runs each night it crashes our exchange server.

THe error log says " Failed to open information store"
It says this for every mailbox. We are basically forced to reboot the excahnge box to fix this each morning. What we dont get is when we create the job it let's us select the brick level.. so why wont it back it up?

When we changed the admin password, we changed any NT service account that used that password too. ALl should be updated that needed updated. What are we missing? Is there something in arcserve itself that needs updating/changing?

System specs:

NT 4 SP6
Exchange 5.5
Arcserve 6.61

 

[jimpames]

Did use use the Arcserve Server Admin applette to change the "Arcserve system account" as well? Jim P. Ames

http://www.jimpames.com

jimpames@hotmail.com

 

[jimpames]

Did you click on the job targets and change the security there too? Jim P. Ames

http://www.jimpames.com

jimpames@hotmail.com

 

[lstoflf]

Hi,
Remembered also to change the Exchange agent settings on the Exchange server to match the changes, if it used the admin account for the backup... But what Jim Pames wrote is right also, so just check this out in addition.

Hope this helps,
LST