Hi all,
We purchased a Windows 2003 Server from CDW in March 2007 with Backup Exec preinstalled and no service contract. The software was never tested in house prior to shipping the system to the field. In April 2008, the client requested that the computer name be changed to match new corporate standards. The computer name was changed as well as the SQL Server 2000 instance. When we finally tried to uuse the software we get the message that "Backup Exec Services on USNRVN052: Not Installed" and no server appears in the Media Server Dropdown list. Does this require a complete uninstall/reinstall of the software? CDW and Symantec support were of no help.
We purchased a Windows 2003 Server from CDW in March 2007 with Backup Exec preinstalled and no service contract. The software was never tested in house prior to shipping the system to the field. In April 2008, the client requested that the computer name be changed to match new corporate standards. The computer name was changed as well as the SQL Server 2000 instance. When we finally tried to uuse the software we get the message that "Backup Exec Services on USNRVN052: Not Installed" and no server appears in the Media Server Dropdown list. Does this require a complete uninstall/reinstall of the software? CDW and Symantec support were of no help.
