Changeable on hold message 4

[EAdams2009]

We have a remote office with a Ip Office 500 phone system and their current on-hold music is generic royalty free music on a sd card. They have a call queue where people calling in wait for the next employee to be free and help them and they are wanting to be able to record a message that might answer some of their questions without having to talk to one of our people. IE you call in wanting to ask one of the employees how much air PSI to put in a tire and what do you know its in the hold message so my question is answered and I hang up. It needs to be easily changed and preferably music plays behind it. Wondering if anyone had any solutions/ideas?

 

[Okkie26]

Why not use the announcements for this?

 

[EAdams2009]

Announcements? I'm not really familiar with the IP Office system. Its a new addition and I usually administer a much older Definity g3r3. Ill do a search and check it out.

 

[cg11]

Announcements are the way to do this if you are using a hunt group and have queueing turned on for the group. Use the "help" in Manager and it should explain Announcements pretty good for starters. Announcements is a really cool feature and works good in IPO.

 

[cg11]

One more thing, you do not need to change the hold music. Announcements will "cut in" every 15 or 30 seconds, depending how you set it up. You can do up to 2 announcements last I looked.

 

[intrigrant]

The first announcement will only played once and the second can be a repeated one.
With VM pro you can have multiple second queue messages using a call script in which you can play different messages based on the time the call is holding in the queue

 

[Westi]

If your music is on an SD card then your music port is still available and you can use a MP3 player / CD player / PC audio output.

You can set the queue to use the external MoH input while the rest of the company still uses the WAV files.
You just have to do a negative assignment and change the system to external MoH port and then assign all other groups (or incoming call routes) to use the now existing wav file. Not really difficult but may want to spend 1 hour of work on a BP to come in and do it for you and then ask a lot of questions while the tech does it. You can learn a lot in one hour if you already have base knowledge with the Definity.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[amriddle01]

You can repeat the first announcement if you wish, no need to use the second for that

 

[EAdams2009]

To edit the announcement I use *91n and *92n where N = Hunt group # correct? 91 is announcement 1 and 92 is announcement 2. Will those options allow me to hear what the announcements currently are before changing them? I would just jump in the hunt group but our people answer the calls so fast I'm having trouble hearing the whole announcement.

 

[IPOtech111]

I have a customer who is looking for truly changeable MOH. I have offered them the announcements options like stated here but they are not interested in that. They want to be able to easily record and update their MOH for a certain hunt group on a weekly basis. I was hoping that I could just set the Hold Music Source for the group to say holdmusic2.wav and make a short code to a VMPro module with a edit playlist and select "holdmusic2.wav" in the wav editor. Unfortunately VMPro does not allow you to select a file outside of the /opt/vmpro/wavs directory. At this point the only thing I am able to come up with is to do the short code that directs them to an edit playlist option where they can record it and then instruct them on how to use filemanager to copy the newly recorded file from /opt/vmpro/wavs directory over to the /opt/ipoffice/tones/mohwavdir directory.

 

[amriddle01]

Your customer is out of luck then, not going to happen

 

[IPOtech111]

Thats what I was figured, was hoping maybe someone here would have a creative way to do so.

 

[AACon]

I wonder if you could do a symbolic link in linux to do this. link your wav file in the mohwavdir to the actual file in the /opt/vmpro/wavs directory. This way vmpro references the actual file, while the ip office picks up the link in the wavs dir. Might work? I don't have an SE handy to test with.

ln -s /opt/vmpro/wavs/holdmusic2.wav /opt/ipoffice/tones/mohwavdir/holdmusic2.wav

I think that may do it?

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[amriddle01]

You would need to reboot the system for it to take the changes though

 

[AACon]

Hey, one problem at a time man.

-Austin
I used to be an ACE. Now I'm just an Arse.