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Change Zero 0 destination in Xpressions mailbox?

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TipandRingtoSIP

Technical User
Apr 5, 2016
115
US
Hi,
Is there a way to change the default Operator for individual Xpressions mailboxes? I have a couple of mailboxes that I'm using as sort of a poor man's call processing box. The mailboxes are set to not accept messages, so when a caller has heard the entire greeting, the system prompts to press # to reach the referral extension, or press 0# to reach the operator... I'd like to send the caller to the referral extension if they press 0# instead of the system operator.. Is there a way to override the default system operator?? I have 0 set in forwarding to go, which works if they don't wait til the end of the greeting.
 
Put them in a group and set the group operator extension under "User ID for the operator of this group"
Xpressions2_n1jtoh.jpg

If you ever need to change the global operator extension, it's under Special server settings, Voice mail profiles, Call Transfer, Default operator (user ID or extension).
Xpressions1_mea33q.jpg


LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4 & V6, OpenScape Xpressions V7, OpenScape Contact Center V8, OpenScape Voice V9
 
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