ControllerE
Technical User
Hi guys,
You were fantastic at fixing my previous phone problem, so I've come back with another issue.
My calls are ringing at the wrong location and I'm not sure how to fix it.
When we have an incoming external call, it's ringing at the wrong set.
We've decided to move our reception area. The main phone at that desk has been moved to another location and the extension at the new location has been moved to the reception area. Essentially, all I want to do is have those two phones switch places so that our calls (which are all AA and CCR as we have no receptionist) ring at an empty area and not in the main area of the office (where a non-reception admin person sits).
I set both sets to "Set Relocation:Y" and moved them, then changed the DNs on them and turned the set relocation off again. The internal extensions are working properly now. I can call the reception extension and it rings on the right set in the right office and the admin person now has a designated line at her desk.
The problem is external calls - when someone calls our main phone number, it rings through to the OLD reception area where this poor admin girl is stuck with every single phone call, instead of to the NEW reception area (where the main set with the modular system piece is). Is there a way to get external calls to move with the phone set?
I'm told this was the set up in our office years ago, but I can't figure it out. Am I missing something simple? Is there a way to set a primary phone or something?
You were fantastic at fixing my previous phone problem, so I've come back with another issue.
My calls are ringing at the wrong location and I'm not sure how to fix it.
When we have an incoming external call, it's ringing at the wrong set.
We've decided to move our reception area. The main phone at that desk has been moved to another location and the extension at the new location has been moved to the reception area. Essentially, all I want to do is have those two phones switch places so that our calls (which are all AA and CCR as we have no receptionist) ring at an empty area and not in the main area of the office (where a non-reception admin person sits).
I set both sets to "Set Relocation:Y" and moved them, then changed the DNs on them and turned the set relocation off again. The internal extensions are working properly now. I can call the reception extension and it rings on the right set in the right office and the admin person now has a designated line at her desk.
The problem is external calls - when someone calls our main phone number, it rings through to the OLD reception area where this poor admin girl is stuck with every single phone call, instead of to the NEW reception area (where the main set with the modular system piece is). Is there a way to get external calls to move with the phone set?
I'm told this was the set up in our office years ago, but I can't figure it out. Am I missing something simple? Is there a way to set a primary phone or something?
